Tests and exams have been used for thousands of years to uphold standards and measure the learning of students. And a proctor has often been involved to maintain the integrity of a test. Until recently, it was assumed the only way to truly safeguard the security of a test was with an in-person proctor. That view has changed.
With the potential stress that these high-stakes tests can create, the last thing a test taker wants is a cumbersome or confusing process. The experience should be smooth from preparation and initial sign-up through to receipt of final results. As a result of administering 1730 million tests annually, we’ve learned a lot here at PSI about test taker expectations and the importance of eliminating friction points.