An end-to-end roadmap for creating an exceptional test taker journey for your certification program
Today’s test takers have high expectations when it comes to online experiences and customer engagement; they expect an exceptional testing experience. This guide shares some of the commonalities across any test taker journey and explores opportunities to remove friction and enhance the end-user experience.
In this booklet, you’ll find:
A comprehensive dive into creating a world-class test taker experience, exploring everything from mapping out your test takers’ journey to engaging and preparing test takers for the big day.
Access to multiple case studies with organizations’ real experiences developing an exceptional program for their test takers.
A look into the ongoing responsibilities of the test taker experience at later stages of the journey such as re-certification, license renewal, continuing education, and further credentials.