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Test Taker Support

Test taker support

PSI has candidate support specialists standing by ready to assist you for your exam needs.

PSI support services

Support services available

To provide you with the best support in the shortest time, we have a team of program specific support specialists on hand to help you.

Covid-19

Our top priority is the health and well-being of our customers, our teams, and the global community who relies on PSI’s solutions and services. Our goal is always to provide our partners, who entrust us with the delivery of their certification and licensure programs, the most accessible and appropriate testing options to support the health of the individuals we serve.

PSI Covid-19 response

FAQ

1. How do I schedule a PSI exam?

Please schedule your test appointments using our simple search function.

  • The name used to schedule your appointment must exactly match the name shown on your identification. At a minimum, the identification must be a valid, government-issued ID that shows your name in the English alphabet, your signature, your photograph.
  • Your Social Security, or Licensing Authority/Sponsor issued I.D. Number.
  • Contact phone numbers – If there is an unexpected event, we will use these numbers to contact you.
  • Mailing address – Please provide the address to which you would like your score report or other important information mailed.
  • Exam title.
  • Eligibility information, if required.
  • E-mail address – Once again for contact purposes, this is often the fastest and most effective means of communication. Many licensing authorities or sponsors require e-mail contact information for registration.
  • Method of payment if applicable.

For the closest test center to you, use our simple search function to find locations for your chosen test.

Many test appointments can be canceled and/or rescheduled through logging in to your account. Typically, we allow you to schedule 1 day prior if space is available and we require 2 business days to reschedule your exam without penalty. Check with your sponsor’s FAQ or Candidate Information Bulletin for your program’s particular rescheduling rules if applicable.

Please note that not all Licensing Authorities/Sponsors require eligibility to take their exam, therefore, you may be able to test immediately. For those programs requiring eligibility, the files are downloaded and test appointment scheduling is available within 24-48 hours of receiving authorization from the licensing authority.

The testing centers’ primary purpose is to administer exams. Candidates should visit our website or contact our Candidate Service Center to schedule an exam appointment. Test center staff are not able to schedule appointments for their test center under any circumstances.

When you go to our website or speak to a representative from our Candidate Service Center you will be asked to provide your preferred test date. The first available time slot on that date will be offered to you. If your preferred appointment date is not available, you will see available sessions online, and/or a Candidate Service Center representative will work with you to identify a convenient appointment date.

In rare cases weather or an emergency forces a test center closure. If this happens you will be contacted by the PSI rescheduling department within 24-48 hours to reschedule your appointment. We apologize for any inconvenience.

Exam sessions are available at least 6 weeks in advance. You will have the best opportunity to schedule your preferred date if you schedule 4-6 weeks prior to your preferred date.

  1. No conversing or any other form of communication among candidates is permitted once you enter the examination area.
  2. You are prohibited from reproducing, communicating or transmitting any test content in any form for any purpose. Copying or communicating content is a violation of PSI security policy. Either one may result in the disqualification of examination results, may lead to legal action and will be reported to your Licensing Authority/Sponsor.
  3. Electronic devices and recording devices of any kind (including but not limited to cell phones, pagers, cameras) are NOT permitted in PSI testing centers.
  4. NO personal items should be brought to the testing centers. PSI will not be responsible for any personal items, and suggests that you leave such items in another safe place of your choosing. Only non-programmable calculators that are silent, battery operated, do not have paper tape printing capabilities, and do not have an alphabet keyboard will be allowed in the examination site.
  5. You must present valid, unexpired and acceptable ID(s) in order to take your test. Check your Candidate Information Bulletin or Licensing Authority/Sponsor for the specific rules that apply to your test.
  6. PSI requires all employees and test takers to conduct themselves in a professional and courteous manner at all times. Exhibiting abusive behavior towards a proctor or other candidates will be reported to your Licensing Authority/Sponsor and may result in criminal prosecution.
  7. You must arrive at the testing center at least 30 minutes prior to the scheduled exam time in order to be admitted to take your exam.
  8. Persons not scheduled to take a test are not permitted to wait in the testing center or surrounding common areas.
  9. You may not exit the building or use your cell phone or other electronic devices during the examination.
  1. If your sponsor allows Web Delivery as a testing modality, you can schedule and launch your exam right from your home computer. Requirements include a web camera, speakers, microphone, and stable broadband internet connection. Please go through the compatibility check on our scheduling website.
  2. If you need assistance during your exam, you should initiate a chat with the online test administrator using the in exam chat tool.
  3. No conversing or any other form of communication is permitted once your exam has been released.
  4. You are prohibited from reproducing, communicating or transmitting any test content in any form for any purpose. Copying or communicating content is a violation of PSI security policy. Either one may result in the disqualification of examination results, may lead to legal action and will be reported to your Licensing Authority/Sponsor.
  5.  With the exception of your testing machine, electronic devices and recording devices of any kind (including but not limited to cell phones, pagers, and cameras) are NOT permitted in secure PSI testing environments.
  6. You will be asked to scan the room from which you are testing in prior to launching your exam. If there are notes, drinks, a box of tissues or any such items on your desk, you will be asked to remove them prior to releasing the exam.
  7. You must present valid, unexpired and acceptable ID(s) in order to take your test. Check with Sponsor’s or Licensing Authority/Sponsor for the specific rules that apply to your test. Military IDs are not accepted.
  8. PSI requires all employees and exam takers to conduct themselves in a professional and courteous manner at all times. Exhibiting abusive behavior towards a proctor via chat or other candidates will be reported to your Licensing Authority/Sponsor and may result in criminal prosecution.
  9. You may connect with our Remote Proctors for testing up to 15 minutes prior to your scheduled start time provided your exam is ready to launch. Your launch button will be enabled when your exam is fully prepared for delivery.
  10. You may not exit the camera view or use your cell phone or other electronic devices during the examination.
  11. Your hands must be visible to the camera at all times. Talking or mouthing words while testing is prohibited.

Note: Individual Licensing Authority or Sponsor policies may supersede any of these regulations.

For a brief video on PSI Web Delivery Experience, click on the link below:
https://psi.wistia.com/medias/kkuny68lgs

Online proctoring guides

Get certified on your terms. Find everything you need to plan, schedule, and launch your test using PSI Bridge.

psi test taker guide

Candidate support contact phone numbers

In order to provide the best support for your examination needs we have program specific candidate support specialists ready to assist you. Please see below for the dedicated contact numbers for your examination program.

Hidden radios as alphabet filter
Search by Keyword

A&DC (Virtual AC)

AACN-CC - American Association of Critical Care Nurses

AAMA - American Association of Medical Assistants

AAOMS - American Association of Oral and Maxillofacial Surgeons

AAVSB - American Association of Veterinary State Boards

ABC-AB - Alberta Ministry of Environment and Parks

ABC-AL - Alabama Department of Environmental Management

ABC-AR - Arkansas Drinking Water Program

ABC-CNS - California-Nevada Section American Water Works Association

ABC-CO - Colorado Certified Water Professionals

Additional contacts

If you are unable to locate your exam or have a general support question, please contact us

If you are attempting to reach us from outside of the US and were not provided with an international number, please email [email protected]‍‍ for assistance.

We're here to help

Whatever your testing needs, our friendly, experienced team is here to provide guidance and answer your questions.