If you’re preparing to take an online proctored test or exam, it’s completely normal to feel a little uncertain. The good news? The process is designed to be as straightforward and secure as possible – if you know the rules and prepare in advance.
Proctoring services play a crucial role in ensuring the integrity and security of online exams by monitoring candidates’ activities through software and human supervision.
In this blog, we’ll walk you through what happens during an online proctored exam. From behaviors to avoid and what to do if technical issues arise, to how to make your test day as stress free as possible.
First: preparing for your online proctored exam
Before taking an online proctored exam, it is essential to prepare your computer and testing environment to ensure a smooth and secure exam experience.
Computer requirements
To take an online proctored exam, you will need a computer that meets specific requirements. These include:
- A stable internet connection.
- A working webcam.
- A working microphone.
- A compatible operating system (Windows, macOS or Ubuntu).
- A compatible browser (Google Chrome, Mozilla Firefox, or Microsoft Edge).
- Admin access to the device you will be using.
It is essential to check the system requirements for the proctoring software before taking the exam to ensure that your computer meets the necessary specifications. This preparation helps avoid last-minute technical issues that could disrupt your exam.
You can run an online Compatibility Check here.
Test environment rules
To ensure the integrity and security of the exam process, it is essential to follow specific test environment rules. These include:
- Taking the exam in a quiet and distraction-free space.
- Ensuring that no one else is present in the room during the exam.
- Not using any unauthorized materials or devices during the exam.
- Not leaving the room during the exam.
Following these rules is key to avoiding problems like your exam being flagged or canceled. If your testing organization has shared an exam tutorial, make sure you launch it before test day – it’ll help you know exactly what to expect and stay on track.
Read our tips to setting up the right environment and lighting for your online proctored test.
Second: the exam process
The exam process for online proctored exams typically involves the following steps:
Exam instructions
Before starting the exam, you will receive exam instructions that outline the rules and requirements. These instructions may include:
- The rules for using calculators or other devices during the exam.
- The consequences of violating online proctoring rules.
It is essential to carefully read and follow the exam instructions to ensure a smooth and secure exam experience. Understanding these guidelines will help you navigate the exam process confidently and avoid breaking the rules without realizing.
By following these steps and preparing adequately, you can ensure a successful and stress-free online proctored exam experience.
What are some behaviors that could get my exam flagged or invalidated?
Examples include but are not limited to often looking off-screen, covering your mouth, leaving the camera view, using mobile devices, speaking to yourself or someone else (including reading questions aloud), or anyone else entering the room.
These behaviors are not allowed because they can suggest cheating or unauthorized help during the exam – from another person, resource, or device. They make it difficult for the proctor to confirm you’re completing the test independently. Proctors also verify your identity and check your surroundings to ensure no unauthorized help is being used.
By avoiding these behaviors, you help maintain the integrity and fairness of the exam for everyone.
What happens if I break the online proctoring rules?
Minor concerns may result in warnings from your online proctor, but serious violations can lead to exam termination and your results being voided. All sessions are recorded, and suspicious behavior will be reviewed.
Please remember that the rules are defined by your testing organization, not your online proctor. An online proctor’s responsibility is to ensure the rules are upheld, by making a note on the records in line with the principle “see something, say something”. This helps ensure fair exam administration. Each testing program will clearly define their rules in the PSI system.
What happens if my internet connection drops during the exam?
If your connection is temporarily lost, the system will try to reconnect you. In most cases, you can resume the test where you left off.
However, frequent or long disconnections may result in the test software closing. If this happens, you will need to relaunch the software and go through the check-in process again to get back into your exam. Read your testing organization’s policy on internet interruptions and what to do if you lose connection.
What happens if I experience other technical issues with the proctoring software during the test?
If technical issues do happen, try not to panic. Follow on-screen prompts and instructions. If you are disconnected, try to reconnect using the same link. In case of persistent issues, you can contact PSI’s technical support using the phone number provided in the top banner of the secure browser.
You can also alert your proctor if you are having technical issues during your test. If you have access to the chat feature, your proctor can add the technical support contact details to the chat.
What if I need to go to the bathroom during my exam?
Leaving the webcam view during the exam is generally not allowed and may result in your test being stopped. If you have specific medical needs that may require breaks, please request an accommodation in advance.
Download the full list of comfort aids / accommodations that are allowed without prior approval.
Can I take breaks, eat, or have water during an online proctored exam?
- Breaks: Most exams do not allow breaks. If you need to leave the camera view, your test may end. Check your testing organization’s rules to be sure what breaks, if any, are allowed.
- Food and drink: Only water in a clear, label-free container is typically allowed. Snacks or food are not allowed unless pre-approved accommodations are in place. Check your testing organization’s rules to understand what is and is not allowed.
We strongly encourage you to prepare for your exam by using the bathroom before starting the check-in process – especially if your testing organization does not allow breaks. Leaving the room will likely result in termination of the exam, as leaving the room disrupts the integrity and security of the environment.
How will I get my exam results after an online proctored test?
Depending on the exam, results may be shown at once on-screen after completion, or you may need to check them later. Make sure to check your testing organization’s process for result timelines.
Any other tips for a smooth online proctored test day?
- Complete your System Compatibility Check ahead of time.
- Use the tutorial feature after booking your online test. This allows you to pre-install the software and ensure you can close any applications that are not allowed to run during the exam. The tutorial link can be found in your dashboard or confirmation email.
- Use a private, quiet space with good lighting.
- Close all unnecessary applications on your computer.
- Have your ID ready.
- Log in 15–30 minutes early to avoid last-minute stress.
- Ensure you do not have any course material accessible during the exam, unless specified in the exam rules.
- Be aware of the exam window and make sure to complete your exam within this designated period.
- Consult with your course team if you need specific accommodations to take the exam.
- Stay calm, follow instructions, and avoid suspicious movements.
Be fully prepared for your test day by reading our step-by-step guide to online proctoring.
Knowing what to expect during an online proctored test can help ease anxiety and ensure a smooth experience. Follow these steps to avoid common mistakes and focus on your performance. Good luck!
Watch a short video to prepare for your online proctoring experience.