PSI requires its sub-processors to satisfy equivalent obligations as those required from PSI (as a Data Processor) as set forth in our Data Processing Agreement (“DPA”).
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PSI uses certain Sub-Processors to assist in the delivery and support of its products and services. A Sub-Processor is a third party processor contracted by PSI for the purposes of processing client data under a contract, including PSI affiliates. The Sub-Processor has or potentially will have access to process data (which may contain personal data) as described in the table below.
PSI undertakes a commercially reasonable selection process by which it evaluates the security, privacy and confidentiality practices of proposed sub-processors that will or may have access to or process Data.
PSI requires its sub-processors to satisfy equivalent obligations as those required from PSI (as a Data Processor) as set forth in our Data Processing Agreement (“DPA”).
PSI Approved Sub-Processors Credentialing (Version 2.1)
Sub-Processor Name | Description of Services | Privacy Policy | Platform | Data Location |
---|---|---|---|---|
PSI Services | Provision of IT and administrative support and services across the globe. PSI strives to provide localized IT support for customers within the EEA. | View Policy | All Services | View Locations |
CloudFlare | DDoS mitigation, reverse proxying, WAF, DNS and CDN. | View Policy | Business Operations | European Union, United States of America |
TrueAbility | Performance based testing; test driver for several PSI clients; operate as both partner for some clients and subcontractor for others | View Policy | Test Delivery | European Union, United States of America |
Alpine-CertMetrics | Candidate management system; operates as partner for most PSI clients, subcontractor for Accenture | View Policy | Certification | European Union, United States of America |
Heuristics Solutions | Clients use for license management/certificant database | View Policy | Certification | United States of America |
BrightLink | Csed for certificant database | View Policy | Certification | European Union, United States of America |
BadgeCert | Provides digital badges to candidates; operates as subcontractor to PSI | View Policy | Certification | European Union, United States of America |
Ably | Remote proctoring platform messaging service | View Policy | Remote Proctoring | United Kingdom, United States of America |
Amazon Web Services | Cloud SaaS, PaaS and IaaS | View Policy | Remote Proctoring | Amazon Web Services, Inc. is located in the United States, and affiliated companies are located throughout the world. Depending on the scope of our interactions with AWS Offerings, personal information may be stored in or accessed from multiple countries, including the United States, EU and UK. |
Microsoft | Hosting services, IAAS, SAAS, PAAS, Data Analytics, Application Monitoring. | View Policy | All Services | European Union |
Barracuda Networks | Barracuda Networks provide email filtering and quarantine services. | View Policy | All Services | United States of America |
NCS Pearson | Provides a Manual Assessment marking solution that integrates with PSI Systems and Services. Human markers are used to mark assessments and upload results. | View Policy | Business Operations | European Union, United States of America |
Scottish Qualifications Authority (SQA) | Educational Assessment and Services | View Policy | Business Operations | United Kingdom |
Ledgeview | Customer Relationship Management service used for ticket and incident handling | View Policy | Business Operations | European Union, United States of America |
Mongo Atlas | Remote proctoring platform database | View Policy | Remote Proctoring | MongoDB is a global company with US headquarters in New York City and International headquarters in Dublin. We have offices throughout North America, Europe and the Asia-Pacific region. |
Twilio | Email Relay, Video Recording | View Policy | Remote Proctoring | European Union, United States of America |
Datamatics | Business Process Operations services for the credentialing business | View Policy | Business Operations | Philippines |
Sitel | Business Process Operations services for the credentialing business | View Policy | Business Operations | US, Philippines, India |
Zendesk | Ticket Tracking system. | View Policy | All Services | European Union, United Kingdom, United States of America. |
StarTek, Inc. | Provides customer service, improved communication and continued process analysis to enhance our operations. | View Policy | Business Operations | United States, South Africa, Malaysia and India |
PSI Approved Corporate Processors (Version 2.1)
Sub-Processor Name | Description of Services | Privacy Policy | Data Location |
---|---|---|---|
PSI Services | Provision of IT and administrative support and services across the globe. PSI strives to provide localized IT support for customers within the EEA. | View Policy | View Locations |
Amazon Web Services | Cloud SaaS, PaaS and IaaS | View Policy | Amazon Web Services, Inc. is located in the United States, and affiliated companies are located throughout the world. Depending on the scope of our interactions with AWS Offerings, personal information may be stored in or accessed from multiple countries, including the United States, EU and UK. |
Zendesk | Ticket Tracking system. | View Policy | European Union, United Kingdom, United States of America. |
Microsoft | Hosting services, IAAS, SAAS, PAAS, Data Analytics, Application Monitoring. | View Policy | European Union |
Salesforce/Pardot | CRM and Marketing System | View Policy | European Union, United States of America |
Proofpoint | Proofpoint Email gateway provides email filtering and quarantine services for inbound/outbound email security | View Privacy Policy View Trust | United States of America, Germany, The Netherlands |
NetSuite | Netsuite provides services related to business finances, operations and customer relations. | View Policy | United States of America |
NICE Ltd. | Telephony services provider; call center and technical support | View Policy | United States of America |
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