Olathe, KS, July 24, 2025 – PSI Services, a global leader in professional licensure testing, has been awarded a major contract by the Arizona Department of Insurance and Financial Institutions (DIFI) to deliver secure insurance licensing examinations, oversee exam content development, and manage Continuing Education (CE) administration for insurance professionals across Arizona.
Beginning September 1, 2025, PSI will take over from the current provider, streamlining the testing and CE approval experience for insurance professionals while upholding the state’s high standards for exam security and regulatory integrity. The move reflects Arizona’s commitment to modernizing its licensure infrastructure and improving service delivery for candidates statewide.
“Our commitment at DIFI is to ensure a streamlined and efficient process for all insurance professionals seeking a license and maintaining their continuing education in Arizona,” said Deputy Director of Insurance at DIFI, Lori Munn. “This partnership with PSI will enhance our ability to provide dependable and accessible services, supporting the professional development of our licensees and ultimately benefiting Arizona consumers.”
PSI’s multi-modal test delivery model will provide Arizona candidates with the flexibility to test in-person at secure locations or remotely via PSI’s live online proctoring system. PSI will also assume responsibility for exam content development and managing CE provider and course approvals. This will enable a cohesive regulatory experience for licensees and education partners alike.
In addition, PSI will begin administering the Mortgage Broker – Responsible Individual exam, which was previously offered just once a month in the DIFI office using paper-based testing. Candidates will now benefit from more frequent testing opportunities and flexible scheduling options, both in test centers and online.
“This opportunity reflects our commitment to delivering best-in-class testing services that are fair, accessible, and uncompromising in security regardless of delivery modality,” said Jason McCartney, Account Management Director at PSI. “Whether candidates test at a PSI site or from home, we ensure the experience is frictionless and consistent while maintaining the integrity of the licensure process at every step.”
This award represents a significant win for PSI in the insurance testing market and a strategic consolidation of services that positions Arizona as a national model for insurance licensure modernization.
ENDS
Media Contact:
Karolyn Andrews
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About PSI
We partner with clients in a rapidly evolving landscape to deliver over 28 million tests every year. All backed by exceptional test taker experiences, innovative test delivery solutions, and best practice test development.
PSI’s long history of testing is grounded in proven science, the latest technology, and extensive operational expertise. Our unwavering focus is on delivering frictionless and fair test taker experiences, without compromising test integrity. Whether it’s through valid test content, authorized test centers, secure remote testing with online proctoring, multi-modal test delivery, testing windows or continuous testing on-demand.
We develop and deliver licensure tests across multiple industries including insurance, real estate, barber and cosmetology, construction, and trades. And we partner with certification test sponsors covering the breadth of professional specialisms from healthcare, architecture, finance and IT to numerous highly specialized sectors.
Learn more at www.psiexams.com
About Arizona Department of Insurance and Financial Institutions
The mission of the Arizona Department of Insurance and Financial Institutions (DIFI) is to protect consumers, provide certainty on regulatory matters, and perform with efficiency and integrity as good stewards of taxpayer resources. DIFI’s vision is toward safe, innovative, competitive and readily available financial and insurance products and services with minimal regulatory and taxpayer burdens.
DIFI licenses, monitors, investigates, examines, facilitates compliance of, and ensures the safety and soundness of, regulated entities; helps resolve consumer complaints against financial-services and insurance entities; takes action in response to violations of law; encourages competition, innovation, and economic development; collects taxes and assessments that support State government operations; combats auto theft and insurance fraud through public awareness campaigns, and funding for law enforcement and dedicated prosecutors.
Learn more at difi.az.gov