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Audits & Investigations

Test security audits & investigations

Safeguard test integrity with targeted audits and threat detection.

Dreams deserve…

unwavering protection against fraud and vulnerabilities.

Our comprehensive test security services include targeted test center audits and in-depth security investigations. These services are designed to identify vulnerabilities, uncover fraud risks, and investigate potential security incidents to protect the integrity of your testing process.

Test center audits

test center security audits

What we do

Conduct targeted audits, surprise inspections, and mystery shopper visits to uncover vulnerabilities and fraud risks. Our trained audit team investigates real-world scenarios to evaluate the effectiveness of existing security controls.

Service benefits

Comprehensive and confidential audit processes protect the integrity of your in-person testing process. Stress test security controls, proactively identify weaknesses, and investigate suspected fraud.

What you get

Our detailed audit reports include vulnerabilities, risk ratings, and any fraud detected. Reports contain recommendations to strengthen controls and actionable insights to improve test security.

When / frequency

Test center audits can take place as:

  • An ongoing, continuous service, with a regular program of planned inspections, surprise inspections, and mystery shopper visits.
  • A one-time inspection to search for potential weaknesses and test the effectiveness of existing security controls.
  • A one-time surprise inspection or mystery shopper visit to investigate a potential security incident or specific concern.

Security investigations

test security investigations

What we do

Our expert team takes the time to consult with you, understand your situation, and recommend the most effective tools for uncovering an issue. This might be a content leak, a test center vulnerability, or an online proctoring concern. We’ll then use these tools to thoroughly investigate the incident, providing you with a detailed report of our findings.

Service benefits

Our consultative approach helps you understand the full extent of any test security incident or security concern within your testing program. Access the best possible advice and investigative tools to find out exactly what’s going on, so you can take fast, decisive action to mitigate the threat.

What you get

  1. Understand and guide: Our team of test security experts will get to know your unique situation and advise on the best investigative tools. This might be a surprise audit, secret shopper visit, data forensics, or a thorough data review.
  2. Investigate and detect: When a plan has been agreed, we will launch an investigation.
  3. Analyze and advise: When investigations are complete, you will receive a full report with insights and recommendations for the next steps.

When / frequency

A one-time investigation in response to a security incident or specific security concern.

Explore our test security guide

Test security protects your assessments’ validity and integrity. Learn more about the security measures you can implement for your in-person and remote exams.

Success stories

“We knew PSI would continue to be a great partner to help support the development of this new certification. I don’t think we would have even thought about going anywhere else, because we already have such a great relationship with PSI for test development.”

Amy Grand

Director of Certification and Accreditation, BCEN

"I would underscore that PSI was consistently committed to meeting our deadlines through the many challenges of a pandemic. It’s impressive how dedicated they were to see the project through and get the job done during a period of unforeseen roadblocks."

Jeff Oboyski

Assistant Commissioner, Licensing, California Department of Real Estate

"This [hybrid insurance exam] is revolutionary for the insurance industry, both from a regulatory standpoint and for PSI’s online proctoring itself."

Jeff Baughman

Producer Licensing & Oversight Program Manager, WA State OIC

"We’re growing rapidly, and the partnership with PSI has enabled that to happen."

Grant Aldrich

CEO and Founder, OnlineDegree.com

"We wanted a partner who can deliver exams anywhere, anytime without someone having to go to a physical testing center. The gap in the market was ‘access’ and PSI was committed to delivering exams in real time, online."

Clyde Seepersad

General Manager of Training & Certification, The Linux Foundation

"This is an ongoing partnership with PSI which will evolve and improve as we each learn more about our respective markets and skill sets. We are looking to move more of our exams to an anytime, anywhere model. This allows us to continue to put the learner, irrespective of their age, at the center of our plans."

Helen Coleman

Chief Operating Officer, ABRSM

"I have tremendously enjoyed working with PSI. They have been a very responsive partner, always working to improve the customer experience, innovating at every step. I continue to be impressed by how responsive they are to client needs."

ISACA

"PSI is always willing to do the right thing. It gives me the confidence I need that they really understand what we as an organization are trying to do and how we want our candidates to feel."

Kristen Thomas

Certification Manager, AACN

"I think PSI will be at the forefront of emerging technology. As the testing industry has changed over the last 30 years, if you’re not at the forefront you’re not going to survive."

Lori Tinkler

Chief Executive Officer, NBRC

"PSI has helped us develop the way that we test at the campus level, and that’s really built our business since 2010."

Ben Price

CEO, National Board of Surgical Technology and Surgical Assisting

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