Test Center Requirements

Test Center requirements

The requirements below reflect operating standards for both current and joining partner testing locations.

Requirements are subject to change and will be communicated in those instances.

Location

Test Center must conform to local building, sanitation & health codes
Building, grounds and surrounding area must be clean and welcoming to testers.
The building must be easily accessible via major roadways or public transportation.
Exits must be clearly marked and unobstructed.
Fire extinguishers are required and in working order, location well marked and easily accessible.
Emergency exits must be clearly identified and clear of obstructions.
First aid kits must be stocked and easily accessible.
Restrooms must be located in the same building as the testing center.
Restrooms must be clean, supplied with necessary items, and in working order.
Adequate parking must be available near the testing center location.
Partners who chose to relocate their testing space should contact PSI at least 30 days in advance of their move. Any new testing space will undergo a vetting process to ensure that it meets all current requirements.

Test site environment

Test room must be large enough to comfortably place testing stations and chairs. A minimum a 5 seats is required, not including at least 1 dedicated tester accommodations seat in a separate room.
Sites are expected to be open for at least two days each week, with testing available at least 4–5 hours per day, and one of those days containing a minimum of a 5-hour session.
- For FAA Test Center Applicants: Sites must offer at least 24 hours of testing availability per week.
A minimum of two active PSI staff members is required during open hours.
Test station table surface must be large enough to accommodate the monitor, keyboard, mouse pad and applicable testing materials. The minimum size is 42″ x 36″. Folding or conference tables cannot be used, and desks cannot have shelves, drawers or obstructions. Look and feel should be reflect a contemporary professional aesthetic.
The testing site should be free from any other activity during open hours; during non-testing time, the space may be available for other uses.
Ensure aisle space exists so that test takers have ample personal space.
Testing area must be located in such a way so that no test taker will be disturbed by foot traffic, loud conversation or outside noise.
Partitions must physically separate each testing workstation, extending at a minimum the depth of the workstation desk and at minimum the height of the top of the workstation monitor. These should be affixed in such a way that they do not bend or move during testing.
Copy machine or scanner to provide copies of test taker IDs and test eligibility documents.

Site environment

The site must include an administrative area separate from the testing lab, but within the dedicated PSI site space.
Waiting area seating must be available for all testers, one waiting area seat per testing seat.
Staff must actively monitor test takers at all times by regularly rotating between viewing windows, conducting lab walk-throughs, and reviewing live video surveillance.
PSI will need to confirm all final layouts prior to site activation to ensure both the quality and security of the site meet PSI standards.
The lobby must be clean and presentable at all times.
Testers must have individual, securable storage options for their belongings, such as lockers. Storage must be outside of the testing room.
Staff should greet testers as they arrive and provide any necessary support.
Webcam located at Proctor Station to take a digital photo of testers, per client policy.

Security and surveillance

Test security is vital to giving test takers the confidence their tests are conducted fairly, delivering reliable outcomes, and protecting the integrity of our organizations.
Testing must take place in a separate room with a closable door.
Proctor station and printer must be located outside of the testing room.
All testers will undergo the metal wanding process before entry into the testing area. Staff must be capable and comfortable supporting this process.
- For FAA Test Center Applicants: Test Taker wanding process is not required.
Video surveillance system must provide constant monitoring during the testing session and include a Digital Video Recording (DVR) system. Coverage must include both administrative and testing areas, as well as individual tester stations.
- General testing sites must retain recordings for 90 days.
- For FAA Test Center Applicants: retention must be 30 days.
Testing room door must be lockable, restricting any unauthorized access.
All testing and tester material must be secured when not in use.

Equipment and supplies

8 1/12x 11 printer paper to be issued to test takers, per published client policy, and Number 2 pencils.
Disposable Earplugs or Noise Canceling Headphones must be offered to all test takers.
Audio-capable headsets for tests containing audio files. Over-the-ear models required; must be able to wipe clean with an anti-bacterial cloth or provide disposable covers.
Basic 4-function calculators must be available for specific tests.
White boards or boogie boards to be issued to test takers, per published client policy.
FAA only: A requirement for plastic overlays with dry-erase markers needs to be included.

Partnerships

Sites will be expected to deliver tests for all PSI clients. Exceptions are at the sole discretion of PSI.
An ideal partner is businesses focused on helping their communities and advancing people in their careers.
Under no circumstances are sites to contact current PSI clients, regardless of how they were approached. All client contact must be handled directly by PSI staff.
Sites should have a full schedule for the next 6 months in place at the point of going live and will continue to provide a 6 month advance schedule when prompted by PSI, twice per year.
Staff must possess the ability to quickly implement varying and emerging test delivery policies. Administrators will be expected to know and support any nuanced delivery steps specific to a client or clients.
A proactive approach to ensuring that all testing will happen as planned.
Site schedules should not be changed once put in place, as this may lead to undue tester displacement or disruption.
Staff should be welcoming to testers, while paying close attention to policies and security of the test.
While PSI testing is underway, two dedicated resources must be available to focus on those test takers.
Sites should enact a staffing plan that allows consistent and reliable site availability.
Staff will be provided training on all aspects of their role, and are expected to pay close attention to all training modules.
It is essential that our testers receive information specific to their professional needs. PSI asks that staff also understand how to show restraint and provide only information they have full confidence is accurate.
It is important that PSI and the site have an open line of communication and timely response in order to best services our Test Takers. We ask that when PSI submits a non-urgent inquiry it be responded to within 48 hours.
Dedicated staff will work with you as you plan and implement your PSI space, offering additional resources and essential details to guide you through the full process.

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Test Center requirements

Location

Test site environment

Site environment

Security and surveillance

Equipment and supplies

Partnerships

Markets We Serve

Audits & Investigations

Data Forensics & Web Crawling

Risk Assessment & Incident Response

Latest Insights

Markets We Serve

Audits & Investigations

Data Forensics & Web Crawling

Risk Assessment & Incident Response

Latest Insights

Test Center requirements

Location

Test site environment

Site environment

Security and surveillance

Equipment and supplies

Partnerships

Search

Markets We Serve

Audits & Investigations

Data Forensics & Web Crawling

Risk Assessment & Incident Response

Latest Insights