Online proctoring implementation with PSI Proctoring Platform
Everything you need to help you launch a successful PSI Proctoring Platform rollout.
PSI Online Proctoring – A brief overview
What to expect when launching and completing a test with PSI Proctoring Platform.
What’s new with PSI Proctoring Platform?
PSI frequently adds new features and functionality to our online proctoring platform to improve the end-to-end experience for test takers. We release new features approximately every six weeks. Below are some of the most recent additions.
Test-taking made easy
Watch a quick overview of what your test takers can expect when taking an online test with PSI.
Resources
Implementation guides
The following collection of guides and templates will contain helpful information to get your test takers up and running quickly with PSI Proctoring Platform. We’ve included procedural documents pertaining to test taker setup, setting test policy, general business rules, admission processes and procedures, along with scripting, and programme security standards. These can be modified based on your specific needs.
Define your test policies & procedures
Create your policies and procedures for test takers and proctors in PSI Proctoring Platform.
Terms & conditions
Read through PSI’s standard terms for using the PSI Proctoring Platform service.
Online proctoring operations and technology
The following set of manuals and guides provide general and specific information of PSI’s Online Proctoring Technology and Operations. These policies, processes and procedures are documented to ensure the same consistency is achieved and quality services are delivered with the same level of excellence every single time.
Online proctoring operations manual
Review guidance, policies and procedures that all proctors must abide by
Understand technical requirements & head positioning flow
Review PSI policies for facial detection and head tracking
Learn about the proctoring review portal
Find out how to review video footage and chat logs from your proctored tests
Test taker communications
Many of the issues experienced by test takers could be handled better or avoided altogether through effective communication. Taking steps to provide test takers with the best possible information prior to test day will not only help to prevent issues, but also go a long way to allay test taker anxiety.
PSI Proctoring Platform training portal
A guide to online proctoring with PSI for test takers.
Avoid interruption to testing
Communicate regularly and often with test takers using these email templates in the lead up to test day.
Get started with PSI Proctoring Platform
Below are some additional resources to help you get started with PSI Proctoring Platform.
Quick reference guide
Guidance for test takers on preparing and launching for a test with PSI Proctoring Platform.
System compatibility check
Make sure your test takers use this System Check to ensure their machine meets the technical requirements for taking a proctored exam.
Room scan & lighting guide
Guidance for test takers preparing to check in.
Prepare your test takers for online proctoring
Guidance on preparing and launching for a test with PSI Proctoring Platform.
FAQ
What happens if the test taker does not have a valid photo identification?
Providing a photo identification is a requirement to enter the test. If the test taker does not have a current and valid photo Identification, they will be asked to reschedule the test and will not allowed to sit for the test on that day.
How does the test taker reschedule their test after a technical issue?
If after troubleshooting with the technical support agent the issues are still unresolved, the test taker will be transferred to test taker services who will assist with rescheduling. An incident report will be completed by the proctor and the test taker should follow up with their test sponsor.
Are the test takers required to have a webcam or mic to take a test?
Yes, a webcam and mic are a requirement to take a proctored test.
Where are the specific sponsor admission and/or testing rules located?
Test takers will read/accept the admission testing rules during check-in along with the sponsor’s Terms & Conditions prior to the proctor releasing the exam.
Does the test taker still complete the 360-degree room scan?
Yes, the test taker will still complete a room scan viewing all the walls, floor and desk around them before the test taker is released the test.
What is the compatibility check and the security check?
The compatibility check cheques the webcam, microphone, browser, JavaScript, and cookies, this is not configurable per organisation.
The security check is configurable per organisation. The system cheques for prohibited processes running behind the scenes, which must be closed out during the security check.
What are the bandwidth requirements?
The required bandwidth to run PSI Proctoring Platform is 300 kbps. There is no exception to this bandwidth requirement. (This is tested by connecting to the streaming service used by PSI Secure Browser, not the users upload, download or connection to a local internet speed test.)
What are the system requirements for PSI Proctoring Platform?
There are minimum requirements for Operating System, Screen Resolution, Bandwidth and Hardware (Camera and Mic).
For the most up to date system requirements please check this link
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Whatever your testing needs, our friendly, experienced team is here to provide guidance and answer your questions.