Services & Support
Our objective is to give institutions the services and support they need to deploy RPNow quickly and successfully. We combine RPNow with the unique capabilities of PSI Services to drive value across people, processes, and technology.
Every institution has unique requirements. That’s why before you go live with RPNow, PSI provides you with a dedicated account manager to ensure your RPNow rollout is successful. Your account manager will give advice and expertise to help you to extract all the advantages of the RPNow platform and services– so you can be assured of a smooth and seamless online proctoring rollout.
Our account managers will help with RPNow setup and administration, train instructors on their day-to-day tasks and troubleshoot as needed.
Provide communications tailored to stakeholders’ roles about RPNow
Develop customized documentation and videos for your institution’s unique requirements.
View exam results in your LMS, and get reports that help you make data-driven decisions about resources needed to help improved e-learning and assessment delivery.
Education & Training
Whether you prefer in-person training or virtual, our trainers help you and your team flourish by providing custom-crafted training designed for your institution’s needs – and schedules.
Video Review Services
To prevent cheating in today’s e-learning environments, you need the best technology and practices along with highly skilled proctors. The PSI methodology for recruiting, training and monitoring RPNow proctors produces the highest caliber of exam monitoring personnel in the market today. This results in a higher quality and efficient exam proctoring experience – which creates a greater deterrence against cheating – and promotes integrity.
PSI provides world class support for RPNow whenever you need it and resolves issues in quickest possible timeframe. Support is available 24/7 and around the world. PSI support technicians are highly trained specialists on the RPNow platform. If instructors or students have any issues with RPNow, we work with you to troubleshoot the problem and find a quick resolution.
Wherever your program, instructors and students are – we’re ready to help.
"I would underscore that PSI was consistently committed to meeting our deadlines through the many challenges of a pandemic. It’s impressive how dedicated they were to see the project through and get the job done during a period of unforeseen roadblocks."