Conference season is well underway for the credentialing communities in the United Kingdom, United States and Canada this October. Over the coming month, the PSI team are packing our bags and jumping into planes, trains and automobiles to attend a series of major conferences for international test publishers, awarding bodies and regulators. 
Employers and employees alike are increasingly looking to micro-credentials as an alternative — or a complement — to more traditional routes. The ability to easily pair relevant micro-credentials with more traditional training and education offers a compelling argument for their increased adoption.
Tests and exams have been used for thousands of years to uphold standards and measure the learning of students. And a proctor has often been involved to maintain the integrity of a test. Until recently, it was assumed the only way to truly safeguard the security of a test was with an in-person proctor. That view has changed.
In the world of high stakes assessment, testing organizations, test takers, and various stakeholders count on assessments to be supported by a rigorous process to ensure that it is valid, reliable and fair. When an assessment is perceived as unfair and unsupported, legal challenges may arise.
Today’s test takers have high expectations when it comes to online experiences and customer engagement; they expect an exceptional testing experience. This guide shares some of the commonalities across any test taker journey and explores opportunities to remove friction and enhance the end-user experience.